As ECI organisers we were invited to explain our ideas of how benchmarking could help to improve quality water services in Europe. This meeting took place on 9 September.
We stressed that benchmarking is only one of the measures that we proposed to achieve implementation and realization of the human right to water. Criteria to measure this realisation are accessibility, affordability, availability and acceptability of water services. We clearly stated that benchmarking is not a price comparison, but a means for cooperation between water utilities that should look at these criteria, next to the already being used criteria in benchmarking cooperation such as quality, sustainability and customer satisfaction.
In addition we submitted a written contribution